Disclosed under Article 11 of the Act on Specified Commercial Transactions (advertising for mail-order sales).
| Seller | Hanastay Co., Ltd. (花溪居株式会社) (Corporate Number 9120001235054) |
|---|---|
| Representative | Representative Director: 許嵩 |
| Address | Ookini Minamisemba Bldg. 1001, 3-2-22 Minamisemba, Chuo-ku, Osaka 542-0081, Japan |
| Phone | +81 6-7220-9118 (Chinese / Japanese) · +81 90-6487-7007 (English) — 10:00–19:00 JST |
| support@hanastay.net | |
| Service sold | Accommodation operated under the National Strategic Special Zone foreign-visitor lodging business (tokku minpaku). Each property’s certification number is shown on its listing page. Where it is not shown, write to us and we will send it straight away. |
| Price | The amount shown on each property page and on the booking confirmation screen, including consumption tax. |
| Additional charges | Cleaning fee (either included in the displayed price or charged separately; the final amount is shown at confirmation). Any accommodation tax or other public levy is shown separately at confirmation. Travel to the property is at the guest’s expense. |
| Payment method | Credit card via Stripe. Hanastay points may be applied where available. Bookings made through other platforms follow that platform’s payment terms. |
| Payment timing | Paid in full when the booking is confirmed. |
| Service period | The dates booked. Check-in from 15:00, check-out by 11:00 — the same at every property. |
| Cancellation & refund | Same as Airbnb’s “Moderate” policy. Free cancellation until 5 days before check-in with a full refund; after that, up to the day before check-in, refunded in full less the first night; no refund on or after the check-in date or for no-shows. Refunds are returned to the card used and typically take 5–10 business days to appear. |
| Withdrawal of application | This service is not subject to cooling-off under the Act on Specified Commercial Transactions. Cancellations are handled as stated above and in the Accommodation Terms. |
The Japanese version of this page is authoritative. Other languages are provided for convenience; in case of any discrepancy the Japanese version prevails.
Hanastay Co., Ltd. (花溪居株式会社) Ookini Minamisemba Bldg. 1001, 3-2-22 Minamisemba, Chuo-ku, Osaka 542-0081, Japan