Disclosed under Article 11 of the Act on Specified Commercial Transactions (advertising for mail-order sales).
| Seller | Hanastay Co., Ltd. (花溪居株式会社) (Corporate Number 9120001235054) |
|---|---|
| Representative | Representative Director: 許嵩 |
| Address | 〒541-0057 大阪府大阪市中央区北久宝寺町２丁目２−13 マエダ本社ビル 604号室 |
| Phone | +81 6-7220-9118 (Chinese / Japanese) · +81 90-6487-7007 (English) — 10:00–19:00 JST |
| support@hanastay.net | |
| Service sold | Accommodation operated under the National Strategic Special Zone foreign-visitor lodging business (tokku minpaku). Each property’s certification number is shown on its listing page. Where it is not shown, write to us and we will send it straight away. |
| Price | The amount shown on each property page and on the booking confirmation screen, including consumption tax. |
| Additional charges | Cleaning fee (shown on the booking confirmation screen). Osaka Prefecture accommodation tax is included in the room rate and is not charged separately. Travel to the property is at the guest’s expense. |
| Payment method | Credit and debit cards, Alipay, WeChat Pay and other payment methods offered by our payment processor Stripe (available methods are shown on the payment screen). Hanastay points can be applied to all or part of a booking. Bookings made through other platforms follow that platform’s payment terms. |
| Payment timing | You can choose how to pay when booking: (1) Pay now — paid in full when the booking is confirmed. (2) Save card, pay later — your credit card is saved at booking and the full amount is charged automatically the day after the free-cancellation period ends (4 days before check-in). If the charge fails we will send a payment link; if payment is not completed within 24 hours, the booking will be cancelled. |
| Service period | The dates booked. Check-in from 15:00, check-out by 11:00 — the same at every property. |
| Cancellation & refund | Cancel 5 or more days before check-in for a full refund. Cancellations after that and up to the day before check-in are refunded less the first night’s room rate. Cancellations on or after the check-in date, and no-shows, are not refunded. Refunds go back to the original payment method and usually take 5–10 business days. See Article 4 of the Accommodation Terms. |
| Withdrawal of application | This service is not subject to cooling-off under the Act on Specified Commercial Transactions. Cancellations are handled as stated above and in the Accommodation Terms. |
The Japanese version of this page is authoritative. Other languages are provided for convenience; in case of any discrepancy the Japanese version prevails.
Hanastay Co., Ltd. (花溪居株式会社) 〒541-0057 大阪府大阪市中央区北久宝寺町２丁目２−13 マエダ本社ビル 604号室